At NYA MEI, we want you to love your purchase. If you experience an issue with your order, please review our Returns and Refunds Policy below.
Our policy is designed to operate in accordance with the Australian Consumer Law (ACL).
RETURN PERIOD
We offer a 15-day return period from the date your order is delivered.
For eligible change-of-mind returns, you must contact us within 15 days of receiving your order.
Please note that this 15-day period does not limit your rights under the Australian Consumer Law. If an item is faulty, defective, damaged or does not meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law regardless of this timeframe.
ELIGIBILITY
For change-of-mind returns, items must meet the following conditions:
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The item must be unused and in the same condition in which you received it.
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The item must be in its original packaging.
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The item must be returned within 15 days of delivery.
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The item must be unopened and show no signs of use.
Items that have been worn, used, opened or returned in a condition different from when originally received may not qualify for a change-of-mind return.
These conditions do not affect your rights under Australian Consumer Law for faulty, defective, damaged or misdescribed products.
RETURN PROCESS
To request a return, please contact us through our Contact Us page or email us at support@nya-mei.com.
Please include your order number and a brief explanation of the reason for your return.
Once we receive your returned item, we will inspect it and notify you by email of the outcome.
If your return is approved, any applicable refund will be processed to your original payment method within a few business days. Please allow additional time for your bank or payment provider to process the refund.
For products covered by Australian Consumer Law, we will provide the appropriate remedy in accordance with your consumer rights.
EXCHANGES
We offer replacements for items that arrive defective or damaged, subject to your rights under Australian Consumer Law.
If you receive a faulty or damaged product, please contact us with your order number and details of the issue. Photographs may also help us assess the problem.
We will work with you to arrange an appropriate remedy.
RETURN SHIPPING
For eligible change-of-mind returns, customers are responsible for the return shipping costs.
Original shipping fees are non-refundable for change-of-mind returns.
If your item is faulty, defective or does not meet Australian Consumer Law guarantees, we will cover reasonable return shipping costs where required by law.
Please contact us before sending any item back so we can provide the appropriate return instructions.
AUSTRALIAN CONSUMER LAW
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement or refund if a product has a major problem or does not meet the consumer guarantees.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law.
NEED HELP?
If you have any questions about returns, refunds or exchanges, please contact us:
NYA MEI
Email: nbiliny@gmail.com
Address: 47 Jolimont Road, Forest Hill, Victoria 3131, Australia
We aim to respond to all enquiries within 24 hours.
